1. Acceptance of these terms

These Terms and Conditions govern your access to and use of the Advanza website, products, and related services. By accessing or using Advanza, you agree to be bound by these Terms and Conditions. If you do not agree, do not use the services.

2. Eligibility and accounts

You must be legally capable of entering into a binding agreement on behalf of yourself or the organisation you represent. You are responsible for maintaining the confidentiality of account credentials and for all activity that occurs under your account.

3. Use of the services

You may use Advanza only in compliance with applicable laws, these Terms and Conditions, and any documentation or acceptable use guidance we provide. You must not misuse the services, interfere with normal operation, or attempt to gain unauthorised access to systems or data.

• Use the platform for lawful business purposes only.
• Do not upload or transmit unlawful, infringing, deceptive, or harmful content.
• Do not attempt to probe, scan, or test the vulnerability of our systems without written permission.
• Do not resell, sublicense, or provide access to the services except as permitted in a written agreement with Advanza.

4. Customer data

You retain ownership of the content and data you submit to Advanza. You grant us a limited right to host, process, transmit, and display that data only as necessary to provide, secure, and improve the services in accordance with our agreements and applicable law.

You are responsible for ensuring that you have all rights, permissions, and legal bases necessary to collect and use the customer data you input into the platform.

If you connect Advanza to third-party services such as Meta, Facebook, Instagram, LinkedIn, Google, YouTube, TikTok, or X, you are responsible for ensuring that you are authorised to connect those accounts, pages, profiles, and related assets and to instruct Advanza to act on your behalf.

5. Free plans, fees, and billing

Advanza may offer a Free plan or other no-charge access with limited features, quotas, seats, usage, branding, support, integrations, or availability. Free access is provided at our discretion and may be changed, limited, suspended, or withdrawn at any time, including if usage exceeds applicable limits or creates legal, security, operational, or commercial risk.

Current Free plan limits and included features are described on our pricing page or inside the product. Unless expressly stated in writing, Free plan access does not include paid-plan service commitments, paid support levels, custom onboarding, or other paid features.

Paid subscriptions, if applicable, are billed according to the plan and billing cycle you select. Unless otherwise stated in a written agreement, fees are non-refundable except where required by law. You authorise Advanza or its payment processors to charge applicable fees, taxes, and renewals using your selected payment method.

6. Intellectual property

Advanza and its licensors retain all right, title, and interest in the services, software, documentation, trademarks, branding, and related intellectual property, excluding customer data. These Terms and Conditions do not grant you ownership of the services or any related intellectual property rights.

7. Third-party services

Certain features may integrate with third-party products, platforms, or content. Your use of third-party services is governed by the terms and privacy policies of those third parties, and Advanza is not responsible for third-party products or services.

Third-party platforms may change, suspend, review, or revoke access to their APIs, permissions, or accounts at any time. Advanza is not responsible for limits, delays, rejections, suspensions, or removals imposed by those third-party platforms.

8. AI assistants

You can use Advanza through AI assistants you connect, such as Claude, ChatGPT and Codex. Actions an assistant takes in Advanza at your request are taken on your behalf and under your account, and you are responsible for them as if you had taken them in Advanza yourself.

Sending email, publishing content, starting workflows and other actions that reach people outside your workspace wait for a person to approve them, and so do deleting and merging records. Other changes inside your workspace run when the assistant makes them and are logged. Workspace owners and admins can require approval for every change from connected assistants. Review what you approve: email that has been sent and content that has been published cannot be recalled.

AI assistants can make mistakes. Check what they produce before you rely on it or approve it. Your use of an AI assistant is governed by its provider's terms, and Advanza is not responsible for the assistant's output, availability or handling of data.

We may limit, suspend or disconnect an assistant's access to protect the services, our customers or third-party platforms, or where those platforms' rules require it.

9. Suspension and termination

We may suspend or terminate your access if you violate these Terms and Conditions, create legal or security risk, fail to pay applicable fees, or if continued provision of the services is no longer commercially feasible. You may stop using the services at any time.

We may also suspend or disable access to specific integrations or connected accounts if required to comply with third-party platform rules, protect the security of the services, or respond to suspected misuse or unauthorised activity.

10. Disclaimers

To the maximum extent permitted by law, the services are provided on an "as is" and "as available" basis without warranties of any kind, whether express, implied, statutory, or otherwise. We do not warrant that the services will be uninterrupted, error-free, secure, or suitable for every use case.

11. Limitation of liability

To the maximum extent permitted by law, Advanza will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenues, goodwill, data, or business opportunities arising from or related to your use of the services.

Where liability cannot be excluded, Advanza's total aggregate liability for claims arising out of or relating to the services will not exceed the amount paid by you to Advanza for the services during the twelve months preceding the event giving rise to the claim.

12. Changes to these terms

We may update these Terms and Conditions from time to time. When we do, we will update the effective date on this page and may provide additional notice when required. Continued use of the services after the updated terms take effect constitutes acceptance of the revised terms.

13. Governing law and disputes

Unless otherwise agreed in writing, these Terms and Conditions are governed by the laws applicable to the Advanza contracting entity, excluding conflict of laws rules. The parties will attempt to resolve disputes in good faith before initiating formal proceedings.

14. Contact

If you have questions about these Terms and Conditions, contact Advanza at hello@advanza.ai or support@advanza.ai.